Artwork & Technical Setup
What file format should I use for my artwork?
- We strongly recommend exporting all files into PDF format with bleeds included.
What are your specific color and resolution requirements?
- All artwork must be created in CMYK color mode at 300 dpi to ensure high-quality, professional results.
Why do I need to include "Bleeds"?
-
- Bleeds ensure your artwork reaches the very edge of the product after cutting.
- We require a 1/16 inch bleed on all sides of your file.
What does it mean to "Outline" text or "Embed" images?
- Outlining text converts fonts into vector paths, preventing errors if we do not have your specific font installed.
- Embedding images ensures they are permanently saved within your file so they don’t disappear during processing.
Ordering & Fulfillment
Can I download a template for my project?
- Yes, we provide perfectly sized templates for products like Aluminum Signs, Banners, and Business Cards directly on the product pages.
How do I track my order?
- You can view live status updates and tracking numbers through your Account dashboard once your order is dispatched.
Is my payment secure?
- Yes, we utilize a Guaranteed Safe Checkout that supports Visa, Mastercard, American Express, and Discover.
Can I change my order after it has been placed?
- Changes can only be made if the order has not yet entered the “In Production” phase. Please contact us immediately via our Contact page for assistance.
Shipping & Quality
How fast is delivery?
- Delivery times depend on the service selected at checkout, ranging from Standard Ground (1–7 business days) to Express Overnight.
What if my product is defective?
- If there is a manufacturing error, we will provide a reprint at no additional cost.
- Quality concerns must be reported within 7 business days of receipt.
Do you offer refunds for typos or design errors?
- Because our products are custom-manufactured to your specs, we cannot offer refunds for customer errors such as spelling mistakes or low-resolution files.